ICEpots values your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and safeguard your information.
1. Information We Collect
When you register or use ICEpots, we may collect:
- •Name
- •Email address
- •Mobile number
- •Date of birth
- •Delivery address
- •Medical consultation information
- •Prescription records and prescription expiry information
- •Order history
- •Payment information
- •Membership information and status
- •Referral and Friend Discount information
- •Boost and connection information
- •Reward and promotional activity
- •Device and platform usage information
2. How We Use Your Information
Your information is used to:
- •Create and manage your ICEpots account.
- •Verify eligibility and membership.
- •Schedule and manage doctor consultations.
- •Manage prescription information and validity.
- •Process payments and orders.
- •Coordinate product deliveries.
- •Manage referrals, Friend Discounts, Boosts, connections, and rewards.
- •Determine eligibility for promotional benefits and prevent misuse.
- •Send transactional notifications through email, WhatsApp, and SMS.
- •Share promotional offers, newsletters, and marketing communications where permitted.
- •Improve platform performance, security, and customer experience.
- •Comply with applicable legal and regulatory requirements.
3. Data Security
ICEpots implements appropriate administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, alteration, or disclosure.
Medical consultation records and prescription-related information are accessible only to authorized personnel involved in medical compliance and operational support.
4. Data Sharing
ICEpots does not sell or rent your personal information.
Information may be shared only with:
- •ICEpots-approved doctors for consultation and prescription purposes.
- •Authorized logistics partners for order delivery.
- •Payment service providers for secure transaction processing.
- •Authorized service providers supporting ICEpots operations.
- •Government authorities or regulators where legally required.
5. Data Retention
Your information is retained only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, prevent fraud, maintain operational records, and support legitimate business requirements.
6. Your Rights
Subject to applicable law, you may request:
- •Access to your personal information.
- •Correction of inaccurate information.
- •Deletion of eligible personal data.
- •Withdrawal from promotional communications.
Certain information may continue to be retained where required by law or regulatory obligations.
7. Policy Updates
ICEpots may update this Privacy Policy from time to time. Any changes become effective upon publication on the platform.
For privacy-related questions, please contact helpicepots@gmail.com.